Remote installation and diagnostics

Remote Pro42 and Pro32 installation support

Remote help for software installation, database updates, activation, diagnostics and eligible calibration-file transfers. Remote installation of purchased software and database updates is included at no extra charge, subject to machine compatibility. This covers remote software work only, not physical hardware installation or in-person calibration. AnyDesk is used only for the remote session. Keycodes remain tied to the confirmed serial number or hardware ID.

What is included

  • Review of the requested software or update
  • Remote session through AnyDesk when required
  • Configuration and functional checks within the agreed scope
  • Explanation of any work that requires an on-site technician

What to check before ordering

  • Exact machine make and model
  • Current software and database versions
  • Windows version and system condition
  • A clear description or screenshot of the issue
  • Access to existing calibration files when a transfer is requested

How the order works

  1. 01Share the machine details and requested help on Telegram.
  2. 02Compatibility, scope and any prerequisites are confirmed.
  3. 03Arrange the remote session. For applicable remote services, installation is completed and checked before payment.