Refund Policy

This policy covers orders placed with Global Vast Solutions. All sales are final and we do not accept returns on software, database updates, activation keycodes or hardware. We want every order to work, so we would rather fix a problem than leave you with something unusable.

Before you buy

Send us your machine model and serial number or hardware ID and we will confirm which software version and database update are correct for it. Checking this first avoids almost every problem we see.

If your keycode does not work

Keycodes are generated for the serial number or hardware ID you supply. If a keycode fails to activate:

• Contact us and tell us what the machine shows on screen.
• If the keycode was generated incorrectly on our side, we reissue a working keycode at no charge.
• If the keycode is correct but installation is the issue, we will help you through it, including a remote session via AnyDesk if you want one.
• If we cannot make the software work on your machine at all, we keep working with you until a solution is found, including supplying an alternative version where one exists.

Digital orders: no returns

Software, database updates and keycodes are digital and are generated for one specific machine, so they cannot be returned, refunded or resold once issued. All digital sales are final. This includes change-of-mind requests and cases where the wrong serial number or hardware ID was supplied to us.

If an incorrect serial number or hardware ID was supplied, contact us and we will regenerate the keycode against the correct details at no extra charge.

Hardware orders: no returns

Hardware such as the PC bundle or barcode scanner is sold as a final sale and cannot be returned. If an item arrives damaged in transit or is not the item you ordered, contact us within 7 days of delivery and we will arrange a replacement.

Getting help with an order

Message us on Telegram at @MHHAUTOEMIL with your order details and what went wrong. We will work with you until the software is running on your machine, but we do not issue returns or refunds.